The term sales subsequent management or English after sales management designates the rework of an order (sales of a product).

The salesman is here anxious to care for its customer after the sales of a commodity further in order to be able to transact possibly further business.

Customer service, guarantee work, in addition, the further support of the customer by the salesman (selling coworker) are typical tasks after sales management.

Within the range of the capital goods this is expected by the buyer. Frequently only a long-term business relation develops by intensive follow-up assistance further. The customer satisfaction, in addition, the customer connection are to be improved by intensive follow-up assistance further.

See also

• Selling
• B2B

Articles in category "After sales management"

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