By E-Government in the broader sense one understands the simplification and execution from processes to the information, communication and transaction within and between national institutions, as well as between these institutions, citizens and enterprises by the employment about information and communication technologies.
E-Government summarizes thus E-administration (E-Government in the closer sense), E-Democracy and E-Justice.
A successful introduction of E-Government fails frequently because of the acceptance by the user.
In addition, information and communication-technical entrance possibilities in different subpopulations E-Government obstruct the uneven spreading. Thus remain in particular persons with higher age, smaller income and low education of the possibilities of the E-Governments expenditure-bordered, since they have more frequently no Internet binding.
A successful introduction of E-Government presupposes an adapted structure and sequence organisation within the administrations.
It was shown that in particular a functional arrangement obstructs E-Government, while process orientation is favorable.
In addition, for the introduction of E-Government legal bases must be created. Formal requirements (e.g. Obligation to the signature, instead of PIN/TAN procedures), strict data security and a rigid public service employment law obstruct the possibilities of the E-Governments.
It is to be analyzed therefore necessarily laws and be proven during its interpretation courage for the risk.
Also the system of government plays a role. In Federal States frequently incompatible isolated solutions or unnecessary multiple development in individual administrations develop take place parallel. Besides the marketing of the E-Government-services is more effective, if it can be organized central.
Medium breaks by heterogeneous information and Kommunkationstechnologien obstruct E-Government just like the partial high costs of these technologies.
The nonexistence of necessary technologies saves the danger to recognize Potenziale of possible services not sufficiently. Technologies are not purchased because of the underestimation of the Potenziale.
For the citizen is the main advantage that it is located in a better contact with the authorities can. This is in particular for the European Union with her 453 million citizen in 25 member states (tendency rising) of crucial importance. The technological progress in particular by Internet makes new communication and interaction ways possible. The citizen has by the fact the use that information is to authorities "approximately in the clock "attainable and also the communication possibilities is substantially expanded. For it often time-consuming ways are thus void. At the same time automated in the authorities by these new technical possibilities many expirations simplify and often, so that for special cases at the disposal are to more capacities. This benefits again the citizen. At the same time the transparency of the authority is increased, since individual working on steps or information paths for the citizen become better recognizable (containment of the corruption). Because information is more easily accessible to the citizen, the political will education process is supported and it can participate itself better, e.g. by on-line elections. This leads to a general stabilization of the democracy. This is in particular for countries of the European Union of of great importance, where information was not so easily accessible so far, for example countries of the former Eastern Bloc. To be made possible a goal is a growing together from Europe it by the European-wide availability of information and services of the European union the social Inklusion and integration to be promoted and thus to.
Also for the economy within the European union crucial advantages arise as a result of E-Government. The Effektivierung and acceleration of authority courses leads to substantial savings. This strengthens both the individual enterprises, as well as the entire European marketing area in the international competition. In addition by constantly available authority services the goods traffic liberty and the freedom to establish residence are promoted and supported.
Apart from these substantial advantages for citizens and economics a not forgetting advantage develops also for the authorities: the cost saving. Time and money are thus saved through new electronic and often automated operational sequence. However the federation conversion of its initiative federation-on-line 2005 with annual cost savings of approximately 400 million euro with a total investment volume of 1.65 billion euro. This would mean that the introduction of E-Government-achievements would have amortized ready in approx. 4 years. "In view of European-wide scarce family budgets it places itself with the fact in place of the question why Europe E-Government needs, rather those, whether Europe can afford it, without E-Government to do ". (Heinrich, page 3)
One differentiates the following interaction levels with respect to the E-Government:
E-Government developed in the last years to a science. It concerns on the one hand the technical aspect, mostly the supply of appropriate software solutions. Particularly is to be paid attention in this connection to increasing data security and the possibility of the archiving and Nachverfolgung from procedures to. The straight above conversion of the electronic signature is a disputed, but discussion-worthy area. A further aspect is the creation of interoperability between institutions, mechanisms, countries and states within Europe. Current projects (R4eGov, eGovRTD2020, demoNET, a BRITISHER) are cared for of the University of Koblenz Landau. With all projects it goes among other things around the harmonization from conceptualnesses, the adjustment from systems and the accompanying creation of interoperability. The promotion of the projects by the European Union makes these efforts clear.
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