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Page modified: Friday, June 23, 2006 20:29:03

Beside the of the achievement result the necessity is for the integration of an external factor a criterion for the demarcation of services and special goods.

Possible external factors are:

  • Persons (customer must be present for restaurant attendance)
  • Animals and plants (Blumengesteck for wedding, dog psychologist patient visits)
  • Articles (in need of repair car, building)
  • Right one (copyright, patents, ideas)
  • Nominal goods
  • Information (e.g. management consultation)

The problem, which results from the evaluation of services according to the principle of the of the external factor, is the expansion all order achievements, which contain the factor "“customer's request"”, becomes services.


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