Live-support systems make possible to take up the direct contact over a Button on Internet sides to customer responsible persons by Chat (live Help system). So information can be exchanged and assistance be given. Depending upon adjustment and technical equipment live-support system contains the system further functions for support:

• Data exchange
• Voice of over IP
• Video of over IP
• Support ticket system (error message with receipt)
• CO-Surfing
• Website monitoring
• Remote maintenance

Live-support systems are not only used in the framework of the software and hardware support. Increasingly E-Shops use the technical possibilities for the consultation, sales and not least, in order to reduce the jump rates within the Pay range. Also in the course of the structure of the e-Government live support systems are used. Here the employment concentrates in particular on the support when filling out forms and the fast receipt and forwarding of information (e.g. on-line guard of the police).

The prominent live-support systems make a complete integration possible of the support into the technical and organizational structure of the enterprise. So inquiries can be passed on uncomplicatedly to the responsible and/or most competent coworkers. Error messages and their solutions are stored in knowledge data bases and generated calculations. Systems represent a jump in quality, which can by Voice of over IP the communication possibilities extend and by means of monitorings from Internet sides, Desktop sharing and elements of remote maintenance direct assistance carry out.

The support times shorten and contribute live support of systems thereby substantially to the reduction of costs. The systems in marketing and sales last do not make new forms for the customer production possible.

Related links

• SpeechBubble
• Bocanzas
• Human zone
• InQuiero
• Live person
• Salesplug
• Sushi support
• yalst LiveSupportTool
• QuickSupport! (freely)
• Crafty syntax live Help (open SOURCE)

Articles in category "Live-support system"

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