Evaluation

by certifying

The terms and requirements, how they can apply to a certifyable quality management system, are for example in the quality management standards of the standard family EN ISO 9000-9004 fixed. The EN ISO 9001:2000 is the certifyable standard from this standard family and basis for some further on that developing standards - e.g. the ISO/TS 16949, which is demanded by car manufacturers by its suppliers.

Enterprises and organizations can according to a certification standard as for instance the EN ISO 9001:2000 to be certified be able. For this AUDI gates of a certification body (certification company) and evaluates the there visits the enterprise which can be certified for the agreement (conformity) with"…

1. the valid certification standard, e.g. the EN ISO 9001:2000;
2. Demands, actually which the enterprise and/or the organization makes in the context of the quality management manual (QMH);
3. existing customer requirements, as far as this is along-demanded by the certification standard (this applies in each case to the EN ISO 9001:2000 as well as to all on their developing standards);
4. if necessary valid legal demands, whose fulfilment is along-demanded by the standard.

Certification AUDI gates are industry connoisseurs, can thus the management system not only regarding general criteria but also in the view of industry-specific characteristics and risks evaluate. This industry knowledge that AUDI gates is called also "“scope"” and forms a condition for their permission as certification AUDI gates. The qualification of AUDI gates - not only of certification AUDI gates - is regulated in the EN ISO 19011.

The certification audit evaluates the quality ability of an organization and/or an enterprise. The quality ability makes thereby no statement the quality of certain products or services, but it designates the ability of an organization and/or an enterprise to realize in the context of the business processes quality directed by the quality management.

Certification standard determines minimum requirement to quality management system - and there were a great many enterprises, which tried in the view of a certifying to fulfill straight this minimum standard - no more. Also for this reason the demand took up the EN ISO 9001:2000 after a continuous improvement process (KVP) to the standard. Thereby it is guaranteed that an enterprise, which wants to keep durable the certificate must get involved in a lasting development. And this will settle as expected in the Unternehmenskultur.

Self evaluation and evaluation in the competition (Benchmarking)

An enterprise and/or an organization, which wants to place themselves to a competition at a quality price, must be able to estimate the own position honestly and accurately - and hierum it goes exactly in the self evaluation. The basic idea of the self evaluation and the advertisement of a quality price sets thereby on the Unternehmenskultur as of a continuous process, during which quality politics (vision, mission, values) become "“broken down"” into measurable goals converted and over all hierarchy levels (cascaded). Is it inevitably that all coworkers know its function and responsibility for the total output of the enterprise, convert can (qualification) and also to convert want (motivation). This functions if humans in an enterprise understand a lasting development and improvement of qualityable processes and as helpfully experienced. The structure of a Unternehmenskultur, which carries such experiences and also the motivation of the coworkers necessary for it, needs time and can only on a long-term basis be attained. Enterprises, which would behave here want, "“are abgestraft"” very fast by the reality in the competition. The competition at a quality price differs here only insignificantly from the competition around the customer.

The self evaluation is accomplished not by AUDI gates but by so-called Assessoren. Also this Assessoren follows a manual on the basis whose they examine the ability of the management system. Such manuals become among other things from that

1. EN ISO 9004
2. E.F.Q.M. (European Foundation for quality management)
3. Common Assessment Framework

made available.

Also the EFQM makes possible a certifying by the Assessoren. In the long run only the term is differently for the EFQM certificate comes external Assessoren, for the ISO certificate comes AUDI gates. In principle the EFQM certificate is more comprehensive, since it considers more process orientation than the ISO certificate, which introduced process orientation only in the year 2000.

EN ISO 9004

The EN ISO 9004 is its own manual for the increase in efficiency of a quality management system. It is not certifyable, contrary to the EN ISO 9001:2000. From the structure the EN ISO 9004 contain requirements or explanations of the EN ISO 9001 additionally to the text for the conversion of the demands for standard - thus both standards form a consistent pair.

As manual from the standard family of the EN ISO 9001:2000 FF. the EN ISO 9004 offer a continuation and an extension of the fundamental square meter standards from the ISO 9001. This can serve also for it to develop the achievement one after the EN ISO 9001:2000 certified of quality management system in the context of the continuous improvement process (KVP), demanded there, further. To the demand extent on and can therefore also as manual serve, if it concerns, an existing quality management system approaches the EN ISO 9004 to the demands of the E.F.Q.M. after the EN ISO 9001 into a system of the TQM (total quality management) - for instance according to the criteria of the E.F.Q.M. - to transfer.

Square meter in the project management

Projects become according to ISO 10006 (part of the ISO 9000-Familie and at the same time only ISO standard about project management), when unique operational sequence understood about certain duration. Contrary to the processes of indefinite duration, like e.g. management processes, treated in the normal quality management, and/or itself constantly repeating processes as e.g. with the mass production. The demands of the ISO 10006 correspond far going to the demands of the DIN EN ISO 9001.

Services can be understood therefore both and routine processes within the company (DIN EN ISO 9001), and as unique projects (ISO 10006).

Quality management is in the context of the implementation of the project one of the nine fields of knowledge the designation of the square meter processes as that of the general quality management is same or similarly reading, is the objective in projects something different one:

Quality management in the project has two objectives: A high project quality (reliability of the project processes) and also a high product quality (thus regarding the project result).

Projects mark themselves among other things by their temporally limited and from the task unique setting of tasks. From this the necessity results to intend for each project individually and uniquely which square meter measures are to be made.

Therefore in the PMBOK Guide for this (only) three main cases are defined:

• Planning of quality

Regulation, which quality goals are necessary for the project and Sicherstellung, as and that these goals can be measured (analytic QA). Additionally the definition of measures, which provide preventively for a better quality (constructional QA).

• Safety device of quality

With the analytic quality assurance (QA) takes place a constant measurement of the project quality (on the basis the measured variables specified in planning). The quality is increased by constructional QA-MEASUREs.

• Control of quality

The controlling of the quality concerns itself with the "“dosage"” of the quality assurance (e.g. resources supply) on basis of quality measurements.

Developments

The use of the different quality standards shows strong regional and industry-specific differences. Above all asiatic and anglo-saxon manufacturers (in particular in the industry) introduced quality management methods. The strictest certifying are those the auto and concomitantly the autosupporting industry, like the ISO/TS 16949:2002 or their predecessor QS-9000 and VDA 6.1. Still stricter requirements are intended in the medical technology, air and space travel and in nuclear power stations.

The square meter system serves primarily the safety device of controlled processes. In addition, the improvement of the processes and concomitantly an increase of the value of products and services must again be occupied with each audit, in order not to lose the certificate.

In production statistic means are used, in order to supervise the production process. Six sigma, a quality strategy, which became generally accepted meanwhile in many enterprises, develops on it.

Quality management does not guarantee necessarily high product quality

Quality management does not lead by SE to a high-quality product, since quality management steers only the reaching of the product quality given by the customer. From this it is derived that the production process of a cheap product can quite be subject to a very good quality management.

Therein often also an erring faith justifies itself relative from quality certification to EN ISO 9001:2000. Not the actual product is certified (which is often implied by the customer), but only the quality management in the production process. However the EN ISO 9001:2000 prescribe for the manufacturer to fulfill the requirements of the customer regarding the product.

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