The term support process or support process designates an operational process, which is not a Kernprozess. Such processes support the Kernprozesse in the enterprise, produce even however no direct customer use. A typical support process is for example the maintenance.

Characteristics

An important characteristic from support processes is that they can be paged out by the enterprise, since they secure and also only indirectly to the creation of value contribute no competition advantage contrary to the Kernprozess. Support processes can be furnished therefore often by external offerers more inexpensive and qualititv high-quality.

Demarcation

The demarcation of support process and Kernprozess is however often not so simple in practice. An example: Is the kitchen with a airline Catering service a If the quality of the meal for the customer in the foreground stands is the answer with "“"” to be answered. How does the case look, if the time-fair supply is the center of A Cateringunternehmen, which understands itself primarily as logistics Dienstleister, can shift its emphasis setting of the catering trade in this case on the logistic achievement and even separate the kitchen.

But even if the thought at outsourcing is not the center of attention, it is worthwhile itself for an enterprise to separate its support processes as independent modules from the Kernprozessen to. The processes will know so visible and slimmer and - in accordance with the conception of the Business Process Reengineering - Processteams to be assigned, which makes a one face ton customer principle possible.

By Benchmarking, thus, also an incentive for internal optimization can be set for the comparison of the own achievement with the best external offerer. Typical candidates for support processes capable of improvement are the pressure of brochures and forms, garden care or cleaning services.

For resuming remarks and literature see entry Kernprozess.

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